MASTER CUSTOMER SERVICE
When your employees are empowered to provide excellent service, they will create raving fans who recommend you to their friends and family. Internally, people will start treating each other better, and collaboration, innovation, and employee productivity will rise throughout the organization.
Legendary Service is a fast-paced, interactive program where participants develop their personal service vision in alignment with organisational imperatives, practice Legendary Service skills, identify their customer groups to provide consistent personalised service, and unleash their personal power as they focus on taking care of self as the foundation for taking care of others.
- Define their personal service vision
- Identify customers’ needs and wants
- Learn and practice skills for building customer satisfaction and loyalty
- Develop strategies to empower themselves and create an action plan
For more workshop detail, view the Legendary Service webpage here
Blanchard New Zealand – provides world-class management training, consulting, and coaching that empowers leaders. “Equipping Effective Leaders” Read about Blanchard New Zealand here
Read about the training provider, Tim Waite, here
Catering and refreshments for the full course will be provided. Please advise dietary requirements.
Register to attend here
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For more information, contact Julia at email@example.com, or call 06 759 9080