TSB Bank comes out on top in 2017 Canstar Blue Customer Satisfaction Survey
We’re thrilled to be recognized by Canstar Blue with the 2017 award for Overall Customer Satisfaction in banking.
Kevin Murphy, CEO of TSB Bank comments “One of our values at TSB Bank is ‘putting people first’ and we strive to do this in every interaction and with every customer. An award like this shows us that our efforts are working and I’m very proud of our entire team for helping us to stand out a cut above the rest.”
TSB Bank was the only bank to record a maximum rating across all of the evaluated criteria in the Canstar Blue survey. The survey involved 2,412 Kiwis, and revealed that customers value us not just for our low fees and competitive rates, but for our quality service and ability to respond to enquiries and provide solutions.
Canstar Blue general manager Jose George comments “Making a customer feel valued and providing a service where they want, when they want it, remains the foundation of customer satisfaction and TSB continue to successfully focus on these values. This award is well deserved. Congratulations and well done.”
For more information about Canstar Blue visit the website: www.canstarblue.co.nz